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Discretion assured .
- We are committed to refunding or exchanging defective products upon receipt, or not corresponding to your order. To implement the warranty, we thank you for contacting our customer service department within 4 days maximum from receipt of the products, before any return. The return process is then the same as for the right of withdrawal. Products returned in this context must be new and complete.
- Defective products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). The provisions of this article do not prevent you from benefiting from the right of withdrawal.
- In the event of a return that does not meet these conditions (withdrawal on a damaged or incomplete product, return under warranty for a product that works, etc.), the product will be returned to the customer as is, subject to payment of the costs. real colissimo return, as well as costs incurred for the return to our premises if they had been supported by - For any problem with defective products, please contact customer service.
- The contractual guarantees do not cover:
The replacement of consumables (battery, bulbs, fuses, antennas, headphones, microphones, wear of reading or recording heads, etc.),
Abnormal or improper use of the products. In this regard, we invite you to carefully read the instructions for use supplied with the products .
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